Brite Managed Services

It is imperative that business, government, and educational institutions maintain key aspects of their information technology environments. Security, server patches, software updates, and licensing compliance affect small and large environments alike. Most businesses and government agencies with less than 1000 employees cannot afford, nor do they need a dedicated, full time IT Manager. More companies small and large alike have chose to outsource or out-task IT support and development to companies that “live” Information Technology.

Through the BriteStar support program, Brite Computers offers many levels of IT support services for all business sizes:

• BriteStar Proactive Network and Systems Management.  Using a dedicated network engineer, Brite provides a routine, proactive approach to managing our customer’s networks and systems onsite or remotely.

• BriteStar Help Desk Services.  For one fee per user per year, you can now outsource your help desk support function to Brite.

• BriteStar Asset Management.   For a one time cost per device, Brite Computers’ Brite Star intelligent agent reduces the time it takes to determine the hardware and software configuration on a user’s desktop PC to virtually zero. The software agent sits in the background on individual PCs and notebook computers and remains dormant until activated. When a user requests support or the computer registers a software or hardware failure, it instantly takes a snapshot of all the operating parameters of the computer at that time and registers it within BriteStar’s web based help desk application.

With every Managed Solutions customer, Brite provides a proven support methodology focusing on the 3 pillars of support:

• People- The Brite Solutions Group understands that when an end user's PC or server is down, responsiveness and resolution are of the utmost importance. We will ensure guaranteed response times and provide the same, highly trained person to resolve the issue

• Processes- the Brite Solutions Group has developed proven proactive network and systems management methodologies that provide consistency of support across our customer's technology environment.

• Tools - Core to Brite's Managed Services offering is Brite Star Support. This tool provides an extremely cost competitive solution for managing PC assets, software compliance, problem incidents, reporting, remote support, and help desk in one integrated web based solution.

Give us a try!  The Brite Solutions Group is so confident that we will improve the level of support you receive today, that we will offer any new client a 100% Customer Satisfaction Guarantee. If after the first 30 days of support you are not 100% satisfied you do not have to pay us for any services fees.