Our world-class Brite Help Desk is designed with you -- and your company -- in mind. With one single, toll-free call or email, you will receive responsive, personal support from a technical expert trained to find and fix your technology troubles quickly. If necessary, our IT experts can remotely access user workstations for immediate resolution. Our help desk is at your service from 8AM - 5PM, Monday - Friday.

Highly Skilled & Dedicated Help Desk Engineers

Our highly skilled engineers have the ability to solve many of your problems on the first call. With decades of experience, our help desk can troubleshoot and resolve over 90% of issues over the phone. If an issues cannot be resolved and needs on-site attention - a Brite Computer engineer can be dispatched instantly.

Our Help Desk call center is located in Victor, New York and has the ability to take a large call volume during normal business hours. If after-hours support is required, an extended package is available.

Customer Portal

For our Brite Star Gold customers, the web-based Customer Support Portal is accessable to enter technical issues/problems (called service tickets). It helps in organizing all service tickets in one central location accessible to all company users. Our help desk ticketing software is directly integrated with the Customer Portal, allowing you to login and view up-to-the-second status of any Service ticket. Reports and Executive Reports may also be run from this portal.