At Brite, we know you can’t manage what you can’t measure. Our Brite Star Proactive Support Package provides 24x7 monitoring, alerting and reporting tools to help service, plan and manage your IT environment. You will know the health of your IT environment at any given time. Brite will also provide proactive service to prevent issues before they arise.

You have invested in your IT infrastructure and rely on its performance, security and reliability. Brite’s services not only ensures you have a qualified team ready to service this critical asset, but also the real time data to ensure its being done on time and when needed by using the most advanced network asset tracking and Performance monitoring available.

Unlimited Help Desk Phone Support

Brite Star Proactive Support covers an unlimited number of support incidents for desktop, notebook, and server troubleshooting and diagnosis. 8x5 Remote Help Desk Support is also included. With BriteStar Gold 75% of trouble ticket are resolved through our advanced remote capabilities. This results in a significant reduction in time to resolution from standard service providers.

24x7 Monitoring and Alerting

Performance and availability monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) used widely within a typical network environment. Also included is a robust notification engine to keep technicians informed when problems are identified in an environment. The alerting engine is closely tied to the monitoring engine.

Software / Hardware Asset Management

Brite Star Proactive Support uses advanced auto-discovery technology to reliably collect accurate and essential network data. The asset inventory is collected at regular user-defined intervals and ensures that customers always have access to up-to-date asset inventory information. Additionally, support for user defined data is supported so that users can enter data such as warranty expiry, location, inventory tags and notes so that managing your assets from one location is simple and information instantly available when addressing issues.

Executive Management Reports

Instantly see a global view of your network’s health with the Executive Management Report that is presented to your organization quarterly or on demand. This report will allow you to quickly understand the health of your network based on the following factors: Server Disk Space, Service Request Statistics, Server Uptime, Alerts processed, Email SPAM / Viruses Removed, Internet Connectivity, Server OS, Bandwidth Used, Backups Performed and much more.

Server Health Monitoring

Brite Star Proactive Support monitors each server in your organization alerting you when vital system resources are low or have failed. Prevent server down time and prepare for maintenance and hardware upgrades by utilizing this feature.

Patch Management

Leveraging the power of Microsoft’s Windows Services Update Server (WSUS), Brite Star Proactive IT Support provides fast and reliable patching capabilities on servers and workstations to help you proactively defend against network threats and outdated software versions. The WSUS enabled Patch Management functionality provides automatic patch scanning, identity and deployment.

While most network maintenance is performed remotely, there are instances where an on-site presence is required. Brite will schedule time every month to proactively perform on-site maintenance as needed.

Once a quarter, Brite will meet with key shareholders within your organization to review how Brite Star has positively affected your network environment and propose ways to enhance or optimize your investments and processes.

Sonicwall GMS Monitoring

Sonicwall GMS Monitoring - (Optional) Clients using Sonicwall firewall may want to opt for our Global Monitoring Service (GMS). GMS provides a flexible, powerful and intuitive solution to centrally manage and rapidly deploy Sonic WALL appliances and security policy configurations. Sonic WALL GMS™ also provides centralized real-time monitoring, and comprehensive policy and compliance reporting.