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Redefining IT Service & Support |
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IT Management is under increasing pressure to improve customer service, while at the same time reduce the total cost of ownership of their end user hardware, software and services environment. Brite provides a multi-level approach to address this challenge as part of your strategy to implement best practice. Brite focuses on solution consulting for everything that touches your end clients or customers. We convert ITIL theory into practice and tactically implement strategies that produce tangible benefits. Consulting services are based on the result of implementations at enterprise level companies. As such, Brite brings proven methodologies, templates, and best practice to the table – eliminating weeks of costly project start up and discovery effort. |
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The ITIL Framework drives results.
Our Project Management Office (PMO) approach drives clear consensus on strategy and operational improvement solutions, reinforced by clearly articulated due diligence and project deliverables. Vendor neutrality assures unbiased recommendations, tool selection and contract/SOW preparation. Specific areas of consulting expertise within IT Service Management, Asset Life Cycle Management and Security Management functions within IT are summarized in the following schematic along with benefits that can be obtained through process improvement, tool implementation and outsourcing options.
What is ITIL?
ITIL process improvement design, solution recommendations and implementation assistance provided by a Brite consulting engagement will provide a clear, contractual and measurable path that translates into the following benefits:
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Lower Total Cost of Ownership |
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Improved service levels |
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Enhanced customer satisfaction |
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Shift from maintenance and status quo to a renewed focus on innovation |
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Higher performance IT personnel, responsive to the business |
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Improved system security, reliability, availability and performance with lower risk |
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Why ITIL?
The IT Infrastructure Library (ITIL) is the de facto IT Service standards framework that focuses IT, Management and End Users on best practice delivery with less cost over the long term. It guides the management of people, processes and technology to provide high quality service and helps your organization to create a proactive IT services environment that aligns IT services with business objectives.
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The Brite Approach
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Establish a Project Management Office |
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Prioritize Requirements, Time Phase Deliverables and develop Project Plans with Cost, Schedule and Key Performance Indicators |
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Conduct Rapid Value Impact Assessments |
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Create RFP’s for required solutions and serve as the Prime Contractor for IT |
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Develop Blueprint for Change & Strategic Plan |
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Execute - Establish Project Governance, Manage Contracts with Accountability |
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