Return (RMA) Policy
If you are dissatisfied with any product you must phone our customer service department (Contact Us) to begin the Return
Materials Authorization (RMA) process. This process must begin within 20 days of receipt of the specific product.
No product returns will be accepted after the first 30 days. (After the Invoice date.)
All products are subject to a 15% restocking fee.
All shipping charges will be at the customer's expense.
Any Foreign orders that are detained or confiscated by customs are not subject for refund.
All Special order products, software, and software licenses are non-refundable.
Product must be returned in its original package, in resalable condition with all manuals and documentation
If any product is faulty (DOA) due to a manufacturer's defect, we guarantee 100% credit or product replacement
during the warranty period, based on manufacturer's policy.